Man And Van Holloway Terms and Conditions
These Man and Van Holloway Terms and Conditions set out the basis on which our removal and transport services are provided to customers in the UK. By making a booking, you agree to comply with the terms below, which are designed to protect both you and us and to ensure a clear understanding of the service. These terms apply to all bookings for the man and van service in Holloway, including domestic moves, office moves, item collection, delivery, and related labour or transport support. We aim to keep the process straightforward, transparent, and consistent with applicable UK law.
In these terms, “we,” “us,” and “our” refer to the service provider, and “you” refers to the customer making the booking or receiving the service. Any agreement to proceed with a job is subject to availability, suitable access, lawful instructions, and the accuracy of the information you provide. If any part of the booking changes after confirmation, the revised details may affect price, timing, manpower, or vehicle requirements. We reserve the right to refuse or suspend a service if continuing would be unsafe, unlawful, or materially different from the booked arrangement.
These terms are intended to be read alongside any written quotation, booking confirmation, invoice, or job notes issued for the Holloway man and van service. If there is any conflict, the written booking confirmation or invoice will usually take priority over general wording in these terms, unless otherwise required by law. Nothing in these terms affects your statutory rights as a consumer under UK law.
1. Booking Process
A booking is normally made by providing details of the job, including collection and delivery addresses, preferred date and time, item descriptions, access conditions, stairs, parking restrictions, and any special handling requirements. We rely on the accuracy of this information when allocating vehicle size, staffing, and estimated duration. If you omit important details, the service may take longer or require additional charges. A quotation is usually based on the information supplied at the time of enquiry and may be revised if the actual job differs materially from the description given.
When you confirm a booking, you agree that you are authorised to arrange the service and that any items to be moved are lawful to transport. We may ask for written confirmation, a deposit, or acceptance of the quote before securing the slot. A booking is not fully binding until it has been accepted by us, either by written confirmation, email, text message, or another recorded method. We may decline a booking at our discretion if the route, timing, access, or item list is unsuitable for the available vehicle or team.
It is your responsibility to ensure that someone is present at the collection and delivery points, unless we have agreed otherwise in writing. You must also ensure that the items are ready for loading at the agreed time and that any packing, disassembly, or preparation specifically agreed as your responsibility has been completed. If delays occur because the property is not accessible, the goods are not ready, or the information supplied was incomplete, waiting time or additional labour may be charged in line with the booking terms.
2. Payments and Charges
Prices for the man and van service may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the job. Any quotation is based on the information available at the time and may exclude extras such as congestion, parking, tolls, specialist lifting equipment, disposal fees, or additional labour requested on the day. Unless stated otherwise, all prices are exclusive of VAT where VAT applies, and any applicable tax will be added to the invoice in accordance with law.
Payment terms will be confirmed at the time of booking or on the invoice. We may require a deposit before the job is reserved, and the balance may be payable upon completion of the service unless we agree alternative terms in writing. Accepted payment methods may include bank transfer, card payment, cash, or other methods notified to you. If a payment is declined, reversed, overdue, or partially unpaid, we may withhold completion documentation, suspend future services, or take recovery action for the outstanding sum.
You are responsible for payment of all charges properly incurred during the booking, including additional time caused by access issues, added stops requested during the job, waiting time, and any extra services agreed on the day. Where a quote is based on hourly labour, time will normally be calculated from the agreed start time until the job is finished, including reasonable travel between agreed locations if stated in the booking. We will act reasonably when applying charges and will explain any material increase before it is added, where this is practical in the circumstances.
3. Cancellations, Rescheduling and Delays
You may cancel or reschedule a booking by giving us notice as soon as possible. If you cancel within a short period before the agreed time, we may charge a cancellation fee to cover admin, reserved labour, and vehicle allocation. The amount of any fee will depend on how much notice you provide and whether work has already begun. Where a deposit has been taken, we may retain all or part of it to reflect costs already incurred, subject to applicable consumer law and the specific booking terms agreed.
We may also need to cancel or reschedule a job due to traffic disruption, weather, vehicle breakdown, staff illness, safety concerns, or events outside our reasonable control. If we do so, we will aim to offer an alternative slot or, where appropriate, refund sums paid for any service not provided. We are not responsible for losses caused by reasonable delays that are beyond our control, provided we have taken reasonable steps to minimise disruption. However, this does not exclude liability where the law does not allow us to do so.
If you are delayed, we will usually try to wait for a reasonable period, but extended waiting may result in extra charges or a revised time slot. If access becomes impossible, or if we cannot complete the job because you are unavailable, the site is unsafe, or the address details are incorrect, the booking may be treated as cancelled on arrival and a charge may apply. We reserve the right to end the service if continued attendance would be unreasonable, unsafe, or contrary to law.
4. Goods, Handling and Customer Responsibilities
It is your responsibility to ensure that the items being moved are suitable for transport and that any fragile, valuable, or unusually heavy goods are declared in advance. We may refuse to move items that are hazardous, illegal, improperly packed, or likely to cause damage without specialist handling. Unless expressly agreed otherwise, you should prepare loose items for transit, protect delicate surfaces, and remove contents from furniture where necessary. You must also inform us of any weight, access, or safety issues that could affect loading or unloading.
Where we assist with loading, unloading, or basic carrying, we will take reasonable care while handling your possessions. However, some items may require specialist packing, dismantling, or equipment that falls outside a standard UK man and van job. If you ask us to move an item that is difficult to handle, we may decide to do so only if it appears safe and lawful to proceed. We are entitled to refuse any instruction that would put staff, property, or the vehicle at risk.
Risk in the goods generally passes to you as soon as the items have been delivered to the agreed location, except where loss or damage is caused by our negligence or breach of contract. You should inspect your items as soon as reasonably possible after delivery and notify us promptly of any issue. If you arrange for third parties to load, unload, or move your goods, we are not responsible for damage caused by those persons unless we directly caused it. Any claim will be assessed against the facts of the job and the applicable legal standards.
5. Liability and Insurance
We will exercise reasonable skill and care in providing the Man And Van Holloway service. If we fail to do so, we may be liable for foreseeable loss or damage caused by our negligence or breach of contract, subject to the limits set out in these terms and to UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from a delayed, cancelled, or incomplete job. We are also not responsible for damage caused by pre-existing defects, poor packing, inherent weakness in the item, or instructions given by you against our advice. If we recommend additional protection, such as specialised wrapping or disassembly, and you decline it, any resulting risk remains with you unless the law says otherwise.
If an item is damaged while in our care and the damage is proven to have been caused by us, our liability may be limited to the repair cost, the market value of the item, or the amount recoverable under any applicable insurance, whichever is lower and lawful. Claims must be reported as soon as reasonably possible and with sufficient evidence, including photographs and a description of the item. We may require you to preserve the item, not repair it immediately, and provide reasonable cooperation so that we can investigate the matter properly.
6. Waste, Disposal and Environmental Compliance
If the booking includes removal or disposal of unwanted items, waste handling will be carried out in accordance with UK waste regulations. We will only dispose of materials at authorised facilities or through lawful collection routes. You must accurately describe any waste or unwanted goods in advance, especially if they may be classed as controlled, bulky, electrical, hazardous, or commercial waste. We may refuse to transport or dispose of items that we reasonably believe are unsafe, unlawful to handle, or outside the scope of the agreed service.
You must not include prohibited waste unless it has been expressly accepted in writing and any required declarations, consents, or charges have been arranged. Prohibited or restricted materials may include chemicals, asbestos, medical waste, gas bottles, pressurised containers, and certain batteries. If undeclared hazardous materials are discovered, we may stop the job, isolate the material where safe, notify you, and charge for any time, disposal, or compliance costs incurred. You remain responsible for the accuracy of the waste description and for any consequences of false or incomplete information.
If we collect waste on your behalf, you authorise us to process, transport, and dispose of it lawfully in accordance with our business practices and legal obligations. We may provide records or receipts where appropriate, but you should understand that waste management obligations may require us to follow procedures that differ from a standard furniture move. We reserve the right to refuse waste collection if the load would breach environmental rules, exceed capacity, or create an unacceptable safety or licensing issue.
7. Access, Parking and Site Conditions
You are responsible for arranging suitable access and lawful parking at both ends of the job unless we have expressly agreed to manage that aspect. Any parking fees, permits, penalties caused by your instructions, or delays resulting from restricted access may be charged to you where permitted by law and where they arise from the booking circumstances. We may need to park as close as reasonably possible to the loading point, but we cannot guarantee space availability in public or private areas.
We may refuse to proceed if the premises, stairways, driveways, entrances, or surrounding areas are unsafe, obstructed, or otherwise unsuitable for the planned work. Examples may include excessive carrying distance, poor lighting, icy surfaces, loose flooring, inadequate loading space, or the presence of aggressive animals. If the site conditions are materially different from those described when the booking was made, we may revise the price, adjust the team size, or end the service if continuing would not be reasonable or safe.
Where access requires additional labour, equipment, or time not included in the original quote, we may charge a reasonable supplement. We will normally attempt to discuss any change before proceeding, but immediate action may be necessary to protect goods or ensure the job can be completed safely. Your failure to disclose access issues in advance may be treated as a booking inaccuracy and may affect any complaint or claim later made about cost or performance.
8. Complaints, Claims and Governing Law
Any complaint should be raised promptly so that we can review the matter while the facts are still fresh. Where damage, loss, or service failure is alleged, please provide a clear description of the issue, relevant dates, and any supporting evidence. We may ask for photographs, invoices, item descriptions, or other documents before deciding how to respond. Our aim is to resolve genuine issues fairly, but any remedy will depend on the circumstances, the evidence, and the rights available under UK consumer and contract law.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. If you are a consumer, you may benefit from rights under mandatory consumer protection legislation that cannot be waived by contract. Any court proceedings relating to the service shall, so far as permitted by law, be brought in the courts of England and Wales. If any clause is found unenforceable, the remaining clauses will continue in full force and effect.
By proceeding with a booking for the Holloway man with van service or any related removal task, you confirm that you have read, understood, and agreed to these terms. We may update the wording from time to time to reflect legal, operational, or service changes, and the version in force at the time of your booking will normally apply to that job. These terms are intended to provide a clear framework for lawful, professional, and fair service delivery without overcomplicating the booking experience or creating unnecessary ambiguity.