Man And Van Holloway Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Holloway provides removals, transport and related labour services to customers in the UK. By making a booking, you agree to these terms, which apply to household moves, item collections, deliveries, furniture transport and similar bookings arranged with our man and van service in Holloway. These terms are intended to be clear, fair and practical, and they should be read carefully before confirming any service.

In these Terms and Conditions, references to “we,” “us” and “our” mean the service provider operating under the name Man And Van Holloway. References to “you” and “your” mean the customer, account holder, or person requesting the service. If a booking is made on behalf of another person, the person making the booking confirms that they have authority to accept these terms for all parties involved. Any variation must be agreed in writing before the service begins.

These terms apply alongside any written quotation, booking confirmation, invoice, or agreed service description. If there is any inconsistency, the specific written quotation or confirmation for your Holloway man and van booking will usually take priority over these general terms, unless the conflict relates to legal obligations, liability limits, or statutory rights. We may update these terms from time to time, and the version in force at the time of booking will generally apply to that booking.

1. Booking process

Bookings for our Man And Van Holloway service may be made by phone, email, web form, messaging platform, or any other method we make available. A booking is not confirmed until we have accepted it and provided a confirmation, which may include a time slot, estimated duration, pricing basis, and any agreed extras. You are responsible for checking that the booking details are correct, including addresses, access arrangements, parking restrictions, inventory size, and any special handling requirements.

At the time of booking, you must provide accurate information about the items to be moved, including whether any goods are fragile, heavy, awkward, valuable, or require dismantling or reassembly. If the actual job differs materially from the description given, we may adjust the price, change the vehicle or team size, refuse to carry out part of the job, or reschedule if necessary. Where a booking depends on timed access, lifts, permits, keys, loading bay arrangements, or other third-party factors, you are responsible for ensuring those arrangements are in place.

If we arrive and cannot complete the work because information was inaccurate or access was not available, this may be treated as a cancellation or wasted journey at our discretion, and charges may apply. Any estimate given before booking is based on the information you provide and is not a fixed price unless clearly stated in writing. A quotation may also be subject to inspection, weight, labour time, waiting time, or access conditions. We reserve the right to decline a booking that would involve unlawful, unsafe, or impractical transport.

2. Payments and charges

All prices are stated in pounds sterling and may be quoted as hourly rates, fixed fees, minimum charges, or a combination of these. Unless otherwise agreed, payment is due on completion of the service, immediately upon invoice, or in advance where requested. We may require a deposit or full prepayment to secure certain bookings, particularly for weekend work, urgent jobs, larger removals, or services requiring subcontracted support.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods we approve. Cash may be accepted only if agreed in advance. Any bank charges, payment processing fees, or foreign transfer costs are your responsibility unless we state otherwise. If payment is not received when due, we may suspend current or future services, charge reasonable recovery costs, and apply interest or late payment charges where permitted by law. You remain responsible for the full amount even if a third party was meant to pay on your behalf.

Our charges may include labour time, travel time, loading and unloading, waiting time, parking, congestion or access costs, tolls, dismantling, reassembly, packing materials, fuel-related surcharges where disclosed, and disposal fees for authorised waste removal. If the job takes longer than estimated because of delays, incorrect information, poor access, or additional requested work, extra charges may apply. We will normally explain any significant variation before continuing, where reasonably possible.

3. Cancellations, rescheduling and delays

You may cancel or reschedule a booking, but notice periods may apply. If you cancel after confirmation, we may charge a cancellation fee that reflects preparation time, reserved labour, vehicle allocation, and any expenses already incurred. For short-notice cancellations, missed appointments, or failure to provide access, we may charge the full or partial booking value if we were ready to attend. Any deposit paid may be retained to cover administration or lost availability, subject to applicable law.

If you wish to reschedule, we will try to offer an alternative date or time, but availability cannot be guaranteed. Delays caused by traffic, weather, accidents, road closures, or other events outside our control may affect the start time or completion time of the job. We will use reasonable efforts to attend within the agreed window, but exact arrival times are estimates unless we expressly guarantee otherwise. We are not liable for losses arising solely from unavoidable delays beyond our control.

If we have to cancel due to vehicle breakdown, staff illness, unsafe working conditions, severe weather, or other operational reasons, we will use reasonable efforts to rebook or provide a suitable alternative. Where we are unable to do so, any prepaid amount relating to the cancelled service will normally be refunded for the undelivered portion, unless the cancellation is linked to your breach of these terms or unlawful instructions. Nothing in this clause affects your statutory rights where they apply.

4. Customer responsibilities

You are responsible for ensuring that the premises, access routes, and items to be moved are prepared for safe handling. This includes securing pets, clearing pathways where possible, and making sure that any items you want transported are ready to load at the agreed time. You must tell us in advance about steps, narrow corridors, shared entrances, parking restrictions, or any risk that may affect the work. If a permit or parking permission is needed, you are normally responsible for obtaining it unless we agree otherwise in writing.

You must not ask us to carry illegal goods, stolen goods, hazardous waste, live animals, weapons, flammable substances, explosive materials, or any item that we reasonably believe would breach the law or create a safety risk. We may inspect items to the extent reasonably necessary to confirm they can be transported safely and lawfully. If we refuse to move an item for safety, legal, or insurance reasons, this will not normally entitle you to a refund for work already completed or reserved resources already committed.

Where items require specialist handling, you should tell us before the booking is confirmed. This includes pianos, safes, antiques, glass items, artwork, high-value electronics, appliances containing liquids, and items that require disconnection by a qualified person. You remain responsible for ensuring items are adequately secured for transit unless we have agreed a packing or wrapping service. We may decline to move items that are not suitably prepared or that appear likely to be damaged in normal handling.

5. Liability and insurance

We will take reasonable care when carrying out the service, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, inherent defects, wear and tear, poor packaging, improper assembly, or damage caused by your instructions or by items being insufficiently secured. Where you or a third party assists with lifting, carrying, loading, or unloading, you do so at your own risk unless we expressly agree to supervise that work as part of the service.

To the fullest extent allowed by law, we do not accept liability for indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress. If we are found liable for direct loss or damage, our total liability will normally be limited to the amount paid for the specific service giving rise to the claim, except where a higher limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

You must notify us of any damage, loss, or complaint as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should provide evidence such as photographs, a description of the item, and details of the circumstances. If you fail to raise the issue promptly, it may be harder for us to investigate and resolve the matter. We may request inspection of the item or premises before any admission of liability or settlement is made.

6. Waste removal and environmental compliance

If your booking includes waste collection, clearance, or disposal, both parties must comply with UK waste regulations. We will only transport and dispose of waste that we are legally permitted to handle and that has been clearly agreed as part of the booking. You must not place prohibited, hazardous, clinical, electrical, chemical, or contaminated waste in a load unless we have expressly agreed in advance and the law allows it. We may refuse any load that appears unlawful or unsafe.

You are responsible for describing waste accurately so that it can be classified and handled correctly. Misdescribing waste, hiding restricted items, or mixing prohibited materials with general rubbish may result in refusal, additional charges, or termination of the job. If waste transfer documentation, duty-of-care records, or other compliance paperwork is required, you agree to provide the information reasonably needed for us to meet legal obligations. We may keep records of waste movements where required by law or good practice.

We reserve the right to charge for lawful disposal, sorting, additional handling, and any extra time caused by incorrect waste descriptions or contamination. If a load contains items we are not licensed or permitted to remove, we may leave those items behind or return them at your cost where lawful and practical. Any waste handling under our man and van in Holloway service is subject to environmental, transport, and public health obligations, and you agree not to ask us to breach them.

7. Property, title and risk

Risk in items transferred to us for transport usually passes once items are loaded onto our vehicle, subject to these terms and any mandatory legal rights. However, title to the goods remains with you unless and until lawfully transferred by a separate agreement. If you ask us to store items temporarily, any storage period is short-term and incidental unless we expressly agree otherwise in writing. We are not a warehouse operator unless stated, and we do not guarantee long-term storage conditions.

If items are left unattended at your request, or if you instruct us to place goods in a location you nominate, you accept the risk associated with that instruction to the extent permitted by law. We may refuse to place items in unsafe locations, and we may charge for returning or repositioning them if circumstances change after unloading begins. You should check the condition and completeness of items as soon as reasonably possible after delivery or unloading.

8. Force majeure

We are not liable for failure or delay in performing any obligation caused by events outside our reasonable control. These may include extreme weather, fire, flood, strikes, industrial action, pandemics, acts of government, road closures, civil unrest, supply shortages, or major vehicle defects not reasonably preventable through maintenance. If such an event occurs, we may suspend the service, change the timing, or cancel the booking without liability for consequential losses.

Where performance is affected by a force majeure event, we will use reasonable efforts to resume the service or offer a new date if practical. If the event makes completion impossible, we may charge only for work already performed and any non-refundable costs reasonably incurred, unless the law requires a different outcome. We will act fairly and seek to minimise disruption to your Man And Van Holloway booking.

9. Complaints and disputes

If you are unhappy with any aspect of the service, please raise the issue promptly so it can be reviewed. We may ask for photographs, invoices, or other evidence to help us investigate. Many matters can be resolved by clarification, repair, partial refund, or another appropriate remedy depending on the circumstances. Any remedy offered will be consistent with these terms and with your legal rights under UK consumer law where applicable.

If a dispute cannot be resolved informally, the parties agree to try to settle it in good faith before starting formal proceedings. Nothing in this clause prevents either party from seeking urgent relief, reporting illegal conduct, or relying on any statutory dispute resolution process that applies. We may also rely on any rights available to us for unpaid invoices, recovery of costs, or protection of our business interests.

10. Governing law and jurisdiction

These Terms and Conditions, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, mandatory consumer protections in your local jurisdiction may still apply where required by law, but the contract itself will generally be interpreted under the law stated here. Any dispute arising from the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

By confirming a booking with Man And Van Holloway, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. These terms form the entire agreement between us regarding the relevant booking, except for any written variation agreed by both parties.